Ala Moana Hotel 3319 Ali'i Suite

Staying in this penthouse was wonderful. With a large group of friends staying on Maui, five of us decided to visit Waikiki for a few days to party and shop and take in the excitement. The condo was extremely comfortable, with more than enough space for all of us to come and go. One of the bedrooms had its own entrance, which was nice when the two people who stayed there were out late while another friend slept on the pull-out couch. We used the gym and the pool, both of which had attendants giving out towels, etc. Although we spent most of our time in Waikiki, the walk across the canal was not bad, and it turns out that the beach closest to our apartment was nicer anyway. I thought this apartment would be a compromise between a large, clean space for five, and an ideal location, but it was great. The staff at the front desk were very helpful with directions and there were always taxis waiting downstairs. On the last day, it was nice to leave our luggage with the concierge while we explored the city for a few more hours between checkout and the time of our flight back to Maui. This is the perfect place to stay with a small crew.

3 tv's all remotes needed batteries. We replaced them. Main tv still didn't work. I called Hawaii 50, they called a service company, the service company called me. I explained the problem, that was the end of it. no one ever called or came or left a message. We didn't really watch much tv so that was ok. The room was unit was cold. we turned up the 3 thermostats. it was still cold. We turned off the thermostats, still cold. I called Hawaii 50 to complain they called a service company. The service company did show up about 3 days later. By this time I had taped off all of the fresh air / relief air ducts in the ceiling. They were dumping cold air into the room regardless of how the thermostats were set. The temperature was manageable with these ducts taped off. I explained the situation to the service guy. He took notes but did nothing. I would expect that there are duct dampers somewhere in the building that could be closed more to control this cold air being dumped into the room. I removed the tape when I left. It was so cold, we had to take blankets from 2 beds and put them all on one in order to stay warm. The door stop in the master bedroom was just hanging there. It fell off onto the floor at some point. There were bugs in the pull out couch mattress. My daughter wouldn't sleep there after about the 3rd bug that we found.There is a minimum expectation of cleanliness and comfort that a person should be able to receive from a suite. This didn't measure up in a number of ways. Hawaii 50 was courteous and pleasant on the phone, but nothing happened after.There was no follow up. I didn't want to spend my holiday complaining and waiting for someone to fix something so after the first call and nothing happened I didn't continue complaining. I have been to Honolulu at least 10 times, stayed in a number of different places and this was the worst.
This unit just needs some attention and Hawaii 50 needs to do follow up to make sure that service is actually performed

Nothing to complain about.

Loved our location next to the Ala Moana Shopping Center. Size of the suite for four of us was perfect. Good restaurants nearby, enjoyed walking to the Mall in the evenings for coffee and dessert. Only suggestions for the suite - dishwasher was out of order, had no soap for the showers, big dip in the sofa bed mattress, caulking in master bathroom vanity was messy. Otherwise liked having flatscreen TV's in all the rooms, loved the view, spacious enough for all of us to hang out and not feel crowded. Staff in the Ala Moana Hotel were all friendly and helpful.

Came here for a destination wedding with my family. The view was breathtaking...rooms were very chic and clean...and the proximity to retail stores and restaurants was definitely a plus.

An excellent property for a family. We had 5 adults sleep comfortably and there was plenty of space to sit and eat/talk. the location was great.

We had a great stay at this unit. The room was clean,roomy,nice view,very reasonable. The location was very convenient for shopping, sightseeing(near the bus stops of the bus). We went to Ala Moana Park every morning to play tennis and soccer,and enjoyed beach. But if you like to enjoy mainly'Waikiki', maybe find others.

Room was very spacious and with 2.5 bathrooms it was very easy for 6 women to get ready and go. We ate all meals at restaurants around town so can't comment on kitchen amenities but it looked well stocked. GREAT location - close to major shopping center, many eateries close by and beach across the major intersection. Nice to be in one big suite instead of multiple rooms and that the living and dining area separates the 2 rooms. Would definitely consider renting again.

Suggestions:
Install better ceiling lights.
Provide electric jug.
Ensure all appliances are in working condition - dishwasher had a sign on it not to be used.
Leaking toilet bowl in ensuite.
Mouldy shower curtains in ensuites.
Unreliable wifi/Internet connections.
Security fly screens needed on balcony doors

We had great stay.

Great condo. Nice location and close to everything in Waikiki. Soap and shampoo would have been nice but overall this was a great place and I have no complaints. Enjoyed the gym and free moped parking also....

Sheryl was fantastic to deal with and very prompt with her response. Highly recommended to all. The apartment was great and close to the Ala Moana mall and transportation.

Very nice condo unit with great views. Super location with the mall and beach within walking distance. We had a couple of minor issues that were quickly resolved once Hawaii 5-0 was notified.